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Product Description

Product Description

After Sales Service

Packaging & Shipping

FAQ

1.     Are you a factory?
A: Yes, we are factory since 1995 and We have 30 years experience in filter production.

2.    Do you Accept OEM service?
A: YES!     Brand OEM.     Part number OEM.    Sizes & Structure OEM.    And we also design according to your working condition.

3.    What's Minimum Order Quantity?
A: Each item and/or color has a minimum order quantity, which would be stated in our quote sheet.    Assorted items would be negotiable upon request.

4.    What is your terms of packing?
A: Neutral  packaging or customer's requirements.

5.    Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings.

6.    How can I become the exclusive agent in this region?
A: According to the region, the order amount and order quantity need to meet certain requirements.    Please contact customer service for specific details.

7.    Which countries do you export to?
A: We are exporting to more than 90 countries, for example America, Australia, Germany, Brazil, Russia, Turkey, Dubai, India etc.

8.    Could you do our brand?
A: Yes, just need your authorization.

9.    What is your terms of delivery?
A: EXW, FOB, CFR, CIF, FCA, FAS, CPT, CIP, DAF, DES, DEQ, DDU, DDP.

10.    What is the payment terms?
A:L/C, T/T, D/P, Western Union, Paypal, Money Gram

11.    If your products bring us complaints, how will you deal with it?
A: If there is a problem with the product, the customer will send back samples or take a photo for retention, and our quality inspection department will evaluate and test.
B: If large quality, we will arrange shipment return and pay your lose.
C: If it big loses, like engine broken, we will pay all your cost which it brings you by cash or products.

12.    What are you after sale service?
A: Offer product training, usually tells the difference in our products.
B: Offer technical support to help sales.

13.    What kinds of certificates do you have?
A: We have IATF16949:2016, GB/T 24001-2016/ISO 14001:2015 Standard, ISO 45001:2018 Standard, ISO9001: 2000 QUALITY CERTIFICATES, ISO / TS16949: 2009 by TUV Germany, IAF CERTIFICATE, ISO14001: 2014 and OHSMS18001.

14.    How do you guarantee the quality of the product?
A: Our factory has established a comprehensive testing mechanism, and every step of the production has undergone a strict quality inspection.